Shipping Policy

ORDER PROCESSING TIMES

Our orders are processed within 1-2 business days. During seasonal times (Black Friday and Christmas holidays) order processing can take up to 5 business days. We appreciate your patience while we prepare your order.

SHIPPING TIMES

We ship from our office located in the United States. We currently ship to the United States and Canada with plans to expand to new countries in late 2022.

  • Orders shipping within the United States will normally arrive within 5-7 business days.
  • Orders shipping to Canada will normally arrive within 7-10 business days. 

SHIPPING COSTS

Orders shipping to an address in the United States with weight of 0-3 lbs at $3.99

Orders shipping to an address in the United States with weight over 3 lbs - 5 lbs at $5.99

Orders shipping to an address in Canada are offered USPS shipping  rates which are calculated at checkout based on the total weight of products in your order.

LOCAL PICKUP

We currently offer free pickup at our office in Marion, AR. At checkout, select the pick up option and make your purchase.  When your order is ready for pick up, you will receive an email stating that you may visit our local office along with address and hours of operation. Please bring a valid form of identification along with the email confirming your order. 

RETURNS, EXCHANGES, CANCELLATIONS

Full refunds and exchanges are offered for regular priced merchandise within 14 days of purchase from local office or 14 days from delivery based on tracking information. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:

  • Items must not be worn, washed or damaged.
  • All original tags must be attached.
  • Must have a valid receipt.

Digital download, sale or discounted items are not eligible for return or exchange.

If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at 1-866-579-5807 so we can make these changes immediately. If your order ships and and the changes have not been made, please return the items unused for a full refund.

We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at 1-866-579-5807. We will do our best to locate your package and extend your timeframe for refunds and exchanges. 

Should your order arrive damaged, please take photos and email them to us at store@dominionworld.org. We will send you a return label to ship the order back to us , and will send you a new order with brand new products immediately.

Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a free gift for the inconvenience.